restoring wellbeing through contact

 

Privacy Policy

The security of your data is important to us.

Your Personal Data:

Contact is a charity specialising in suicide prevention and trauma recovery, providing free and confidential counselling/therapy to children, young people and adults.  Professionally trained staff deliver this support throughout Northern Ireland.

Contact is a “controller” and also a “processor” of personal data and fully committed to ensuring all personal data and sensitive personal data is handled fairly and lawfully and with due regard to confidentiality, dignity and respect.

Why do we collect and store your personal data?

We only collect and store personal data with your explicit consent.  We must collect and process certain types of personal data about our those who receive our support in order to operate and provide services, for example:

  • Details of people who contact our services for support and assistance
  • The type of support provided to individuals
  • Statistical information on children and adults receiving therapeutic support

The personal data is held so we can contact and assess service users to assist us:

  • Provide the best possible service, including to monitor and evaluate our service
  • To campaign for improved rights and services for people affected by suicide and aggression related trauma

We also hold personal data on staff, service suppliers and other professional business contacts.

What information will we collect and store?

Typically, we will collect contact details i.e. name, address, telephone number and email address but only if you allow us to do so.  We will also collect any other applicable information which will help support those who receive our services e.g. what happened to you and notes of any discussions we have with you.

We will not collect any personal data from you we do not need in order to provide and oversee our service to you.

Will Contact share my personal data?

Personal data held by Contact will not be shared with any other agency without your consent unless we have to because of the law or we have justifiable concerns about your well–being.

How long will you keep my personal data?

We will only keep your personal data for as long as we need it to help us to provide a service to you or until you tell us you no longer wish us to hold your personal data in line with our Records, Data and Retention Policy.

What are my rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

Individuals can see the personal data we store and a subject access request can be made through our Data Protection Officer.

Our Data Protection Officer can be contacted at info@contactni.com

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

The ICO can be contacted at the address below:

The Information Commissioner’s Office – Northern Ireland 3rd Floor 14 Cromac Place, Belfast BT7 2JB

Telephone: 028 9027 8757 / 0303 123 1114